Autonomous AI, Real Results: How Manda Cut Astreinte Costs by 3x
From email triage to emergency call handling, Manda now automates key customer interactions in real estate while improving service quality.
65%
of on-call (astreinte) calls handled autonomously
50%
of co-ownership emails auto-classified
3x
reduction in overnight support costs
About the Client
Industry
Real estate services
Location
Paris, France
Company
Manda is a leading French proptech company born in 2024 from the merger of Flatlooker (digital rental management) and Hello Syndic (digital property management).
They offer a full range of real estate services including rental, co-ownership (syndic), property transactions, and energy renovation combining smart tech with real human support.
Business Context
Real estate is undergoing major digital transformation. Historically, customer experience has been overlooked, and workflows remained slow and fragmented. Manda, built through multiple acquisitions, is using AI to streamline operations and deliver a more responsive, consistent service.
The Operational Challenges
Email Qualification & Assignment
Co-ownership teams received a high volume of repetitive, low-value emails daily.
- Manual triage slowed down operations
- Smart routing rules weren’t consistently applied
- Valuable team time was spent on level 1 tasks
On-Call (Astreinte) Emergency Management
Outside office hours, residents needed fast and accurate responses to urgent issues (water leaks, heating failures, etc.)
- No automation: human staff were required 24/7
- Calls were often miscategorized or delayed
- Teams wasted time on non-critical cases
The AI Solutions
Email Triage Agent
Manda deployed a Yampa AI agent directly in Front to:
- Understand and categorize each request
- Automatically assign it to the right property manager
- Detect the related building/unit
- Enrich tickets with key details
- Surface insights and trends across volumes
Astreinte Voice Agent
Manda also implemented a 24/7 autonomous voice agent to:
- Answer emergency calls anytime (nights/weekends)
- Qualify the problem and assess urgency
- Dispatch contractors according to each building’s rules
- Log and trace all call data for follow-up
The results
- Teams now focus on higher-value interactions
- Continuous improvement via feedback loops and updated rules
- Reliable data on recurring issues and operational performance
65%
of on-call (astreinte) calls handled autonomously
50%
of co-ownership emails auto-classified
3x
reduction in overnight support costs
“The results were impressive: 65% of calls led to a real interaction with the Yampa agent. On-call costs were divided by three, with excellent feedback.”
Want to automate your customer interactions like Manda?
