Customer collections still rely heavily on manual, fragmented, and costly processes. Emails, SMS, outbound calls, and human follow-ups: channels multiply, but are rarely coordinated.

In practice:

• Follow-ups are repetitive, poorly personalized, and often triggered too late.
• Teams spend time on simple or already known cases.
• Customers receive inconsistent or redundant messages across channels.
• Contact and payment rates vary and are difficult to monitor.

In a context where cash flow is critical, operating collections sequentially or channel by channel severely limits effectiveness. Without intelligent orchestration, each channel becomes a silo and costs grow faster than results.

1. Data centralization and prioritization

The agent connects to your systems (ERP, CRM, payment tools) to identify open receivables, customer status, and collection priorities.

2. Intelligent channel orchestration

Based on customer profile, amount, history, and delinquency level, the agent automatically selects the most relevant channel:

• email,
• SMS,
• outbound call,
• or a sequenced combination of multiple channels.

3. Contextualized and compliant messaging

Each interaction is personalized, compliant with internal and regulatory rules, and adapted to the channel. The agent explains the situation, reminds due dates, and answers common questions.

4. Immediate action during the interaction

When possible, the agent triggers the expected action directly:

• sending a payment link,
• proposing a payment plan,
• confirming a payment commitment.

5. Escalation and full traceability

Complex, disputed, or sensitive cases are automatically escalated to human teams with full context. All interactions are logged for monitoring and audit purposes.