Chat has become a key customer service channel on websites and apps. Yet most solutions deployed today are limited to interactive FAQs or rigid decision trees.

In practice:

• Customers ask questions without receiving clear or actionable answers.
• Chatbots fail as soon as requests fall outside simple scenarios.
• Conversations quickly turn into tickets or calls, creating frustration and wasted time.

As a result, chat becomes just another entry point into customer service, delivering little operational value and limited improvement to the customer experience.

Customers expect more. They want immediate, contextual answers and real resolution, without switching channels or repeating themselves.

Deep understanding of customer requests

The agent analyzes each message in natural language, identifying true intent, context, and complexity, even when requests are imprecisely expressed.

Access to internal data and systems

It connects to your CRM, business tools, and knowledge bases to retrieve the information required for resolution.

Autonomous resolution of simple cases

Order tracking, information updates, billing explanations, case status. The agent directly triggers the required actions without human intervention.

Intelligent escalation of complex cases

When needed, the conversation is transferred to a human agent with a clear, structured summary, eliminating manual restarts.

Multichannel continuity

All exchanges are synchronized in the CRM, ensuring seamless continuity if the conversation continues via email or phone.