WhatsApp has become one of the preferred channels for customers to contact companies. They use it like everyday messaging, with high expectations for speed and simplicity.

In practice:

• Messages go unanswered or are handled with delays.
• Simple requests generate unnecessary back-and-forth with support teams.
• Customers end up switching channels, multiplying touchpoints and friction.

Without intelligent automation, WhatsApp becomes just another channel to manage, rather than a lever for efficiency and customer satisfaction.

Yet customers expect to ask a question, receive a clear answer, and see their request resolved directly within the conversation.

Immediate message handling

Every incoming WhatsApp message is analyzed as soon as it arrives, with no queues or delays.

Context and intent understanding

The agent identifies the real need, urgency level, and customer context, even in short or informal conversations.

Autonomous request handling

Account information, tracking, status updates, simple explanations. The agent provides clear answers and triggers the required actions whenever possible.

Seamless escalation to human agents

Sensitive or complex cases are handed over to a human agent with the full conversation history.

CRM synchronization and continuity

All exchanges are logged and synchronized, ensuring seamless continuity across WhatsApp, email, and phone.